Ring doorbell constant motion alerts

Ring doorbell constant motion alerts DEFAULT

Constant Motion Alerts

I know there are many threads on this but I havent found a resolution that works for me yet. I have had my Ring 2 doorbell for about 3 months and since day one its been a nightmare. Constant motion alerts when there is no motion.

I do live on a busy street (about 40-50 feet from the doorbell) so I have the wedge installed, have the motion zone reduced to about 10 feet in front of my door and have audio disabled. Still get constant motion alerts, especially when a large vehicle drives by.

I keep trying to catch what it is “seeing” but anytime the motion alert is triggered, live view does not work for about 5 minutes after. It just shows a blurry image with “reconnect” and every time I click “reconnect” it says “live view ended”. I tried removing and reinstalling the app as well as resetting the doorbell with no luck.

Then I went to check the event logs, and nothing is logged at all. Actual motion events get logged, doorbell rings get logged, but none of the false motion alerts get recorded as an event.

My doorbell is about 15 feet from the router, I have tried multiple routers and networks with the same result. I even did an internet speed test from my phone about 2 inches from the doorbell and recorded 40mpbs download speed and 60mbps upload speed, so that isnt the issue.

Not sure where else to go from here short of just tossing it into the trash.

Sours: https://community.ring.com/t/constant-motion-alerts/9631

Constant false positive motion alerts

Thank you for the continued feedback on this, neighbors. Our team is always working to improve and add to our features and devices. I wanted to update this thread with the proper troubleshooting steps to ensure for a most efficient motion experience.

We’ve seen neighbors in this thread share success with People Only Mode. As each home varies, the settings that work for you will also vary. While these settings may work for some, your environment may require fine tuning or use of another setting. Our help center article about refining these settings will assist greatly.

Ring Help

Refining Your Motion Alert Notifications for People and Other Motions

In your Ring Motion Settings, you have the ability to refine your Motion Alert Notifications to distinguish between People and Other Motions using Smart Alerts with a Ring Protect subscription plan...

Additionally, try to avoid heat sources or reflective surfaces if you are getting too many motion events. Whether too many, or too few, adjusting the Motion Frequency setting can help. For those using customizable motion zones for battery-powered devices, our Community article has some great tips on best use.

Settings are best to check, but not the only solution. Feel free to also check out our mounting and angling accessories at Ring.com. :slight_smile:

If you have covered all the bases of optimizing settings and mounting orientation through multiple configurations to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Sours: https://community.ring.com/t/constant-false-positive-motion-alerts/3856?page=3
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If your Ring Doorbell false motion alerts are constantly disturbing you, in this post, you will learn several approaches to fix them and effective ways to prevent them in the future.

The whole purpose of the doorbell is gone if you are occasionally taking a peek outside to find out that it was another false alarm.

Keep reading and by the end of this post, you will know how to entirely minimize the false alerts.

To prevent false motion alerts on Ring Doorbell, you would need to perform a few steps to exclude the chances of having them. The most important of all would be to uplift your detector’s weight meter above 50 pounds to eliminate the possibility of pets and birds activating your alarm.

Next, you should get rid of any objects that might be interfering with the detectors and replace the batteries if they are worn out.

There is much more to do besides everything we have explained that far so keep reading to learn everything you need to do.

Before we discuss how to eliminate the chances of a false alarm further, let’s take a look at the possible reasons why your Ring Doorbell constantly emits motion alerts.

Why Does Ring Motion Sensor False Alarm?

To provide you with insights and transparency on the possible causes, we’ve listed the most frequent reasons for your Ring Doorbell to constantly trigger its motion alarm.

Most of the time the cause is related to something minor such as a swinging branch or an object transpassing in front of the detector in case of wind.

We assume you have already checked the obvious so here are some of the unusual causes that you should be aware of:

  • Pets and animals triggering the alarm.
  • Warned out batteries.
  • Software glitch.
  • Furious weather.
  • Smoke or severe fog.
  • Inappropriate mounting.
  • Hardware sensor problem.

If one thing is for certain it would be that bad weather can trigger your motion alarm anytime and there is not much you can do about it.

As far as the way you’ve installed the detector, the batteries, and configuration, it all depends on you and this is exactly what we will pay attention to next.

How To Prevent Ring Doorbell False Motion Alerts?

With all that in mind, it is now time to explore ways to prevent a false motion alarm on your Ring Doorbell.

We’ve listed many different ways to completely eliminate or at least minimize the false alarms and all these approaches can be applied right away!

Lower Detector Sensitivity

This is a perfect solution if you have one or multiple larger pets in your household or outside.

The Ring Doorbell Alarm uses Passive Infrared sensors (PIR) to scan the environment in front of it gathering information such as head, weight, and size.

By default, your detector should be configured to identify and exclude pets, but if yours are more than one or larger in size, dogs, for example, you would need to configure the setting yourself.

Note:

Before you proceed with re-configuring the sensitivity we recommend testing if your pets actually trigger the alarm. Simply bring them there.

The Detector Sensitivity setting can be found in the Device Profile menu of your mobile ring application.

Once there make sure to choose one of the lowest or the lowest possible states for the motion sensor sensitivity.

Lowering the motion sensitivity is a winning move even if you don’t have your own pets.

Dogs constantly scatter the streets and birds could occasionally fly by your detector. With lower sensitivity, you can count that only unauthorized human presence will be identified.

Remove Objects of Interference

Instead of listing every possible object that could trigger your Ring Doorbell motion sensor alarm, we’re going to inspect the factors these objects usually have.

Anything from shiny items and flickering particles to moving objects such as tree branches, leaves, and flying particles can interfere and trigger the detector’s sensor.

It sounds like a rare occasion but if you are using your Ring Doorbell with a higher sensitivity you need to ensure that your Ring has nothing in front of it.

Take a look around for any objects that might get in front of the receiver in case of wind or other circumstances.

If there is nothing that might be causing the Ring Doorbell false rings, move on to the next solution.

Inappropriate Mounting

There are a variety of ways and places to mount your Ring Doorbell and if yours is not stable or loose, it might easily trigger a false motion alarm.

Check if opening the door and closing it harder, makes your detector move or wiggle.

Check if any activity when transpassing nearby the detector can cause any movement or disbalance the position of the detector.

Next take a look at the way your detector is facing and make sure that it is not pointing towards windows, air vents, or any heat sources.

It is also recommended for your Ring Doorbell sensor to face a relatively flat area or at least avoid pointing it towards rocky or uneven terrain as well as an abrupt environment.

Ring Doorbell False Alarms Still There…

If you have applied all of our recommendations and the false alarms are still there, you’ve got some options left.

Maybe a little troubleshooting is all you need to get the issue out of they so shall we get started?

Power Cycle Ring Doorbell

To power cycle your Ring Doorbell you would need to plug out its entire power supply for about 5 minutes.

You need to be patient and let all the current flee out of the device, after which you will deliver a fresh flow of power.

Check if the false triggers are still there and if yes, read next how to perform a factory reset.

Factory Reset Ring Doorbell

This method is completely not necessary if you haven’t applied all of our recommendations to avoid false alarms.

Only if you are 100% sure that the issue is still there even though there is no interference at all.

If this is the case, a factory reset will exclude the possibility of a software bug.

Note:

A factory reset will wipe the entire Ring data including all personal configurations.

Here is how to perform a factory reset on a Ring Doorbell:

  1. Remove the faceplate and press the Reset button on the side for 20 seconds.
  2. Once released, the Ring light should blink several times as an indication of a restart.
  3. Once restarted the Ring Doorbell will be reverted to factory default settings.

Connect to the Doorbell with the mobile app to carry out the set-up process and test if there will be any false alarms.

Read Next: Why is My Ring Doorbell Camera not Working?

Last Thoughts

We hope that now you know why Ring Doorbell false motion alerts appear and most importantly how to resolve the issue at home.

Feel free to apply all of our recommendations to minimize false alarms as much as possible.

In case nothing helps, then you might be having an issue with the sensor itself where your next step should be reaching out to Ring customer service.

If you’re interested in more posts related to Ring Doorbell and how to resolve issues impacting its functionality, make sure to visit our blog and find a solution.

Nicole B

Nicole B

A tech expert and has huge industry experience. His expertise in solving Tech issues is well appreciated.

Nicole B

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Sours: https://sensemother.com/ring-doorbell-false-motion-alerts/
RING DOORBELL CAMERA GIVING TOO MANY MOTION NOTIFICATIONS ? TRY THIS!

Constant false positive motion alerts

Hey @gdf315. Thank you so much for sharing this video with us! Just out of curiosity, as this is for the Doorbells board, what Doorbell is this, or is it a camera? We do state in our Help Article here that “occasionally when in People Only Mode, light reflection, as from an outside window, can activate motion detection. If you’re getting a lot of unwanted notifications look for reflective surfaces that may be shining light onto your device.” In addition, we recommend that you can turn off People Only mode, which for this specific camera, I do recommend doing so.

Since you have the camera facing your house and you have a lot of windows, this could be why this is happening. The pool could possibly be very reflective as well, causing this concern. You can leave motion verification on (although you can try with this off as well), but I would recommend turning off People Only mode to see if this helps. I recommend also adjusting your motion sensitivity, but you shouldn’t have to at this point, as it seems like People Only mode may be the culprit for your false motion detection here. One last note, please ensure that this is not a Linked Device event, as Linked Device events can be triggered from another camera being set off, and therefore why this video has nothing and is only 15 seconds long.

Let me know what adjustments you make and what seems to help relieve this concern for you! :slight_smile:

1 Like

Sours: https://community.ring.com/t/constant-false-positive-motion-alerts/3856

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