Stadia troubleshooting

Stadia troubleshooting DEFAULT

Firstly thank you so much for your help!

I'm not very techie. So I am not sure what DNS servers I am using.

However, I mostly play on Chromecast Ultra plugged into my TV or on my pixel phone.The Chromecast Ultra is hardwired, although I have tried it over wi-fi as well to see if that was any better (it wasn't). 

I'm using a Google wi-fi puck plugged into the decent TP-Link router supplied by my broadband provider. The speed test I just ran on the Google wi-fi app on my phone is showing 800mbs down and 37mbs up.

I have 13 devices connected, but I can see from the Google wi-fi app that only one other is active when I'm playing. And I use their new feature to prioritise Stadia traffic and set the Chromecast Ultra as the priority device in the Google wi-fi app.

I'm afraid I don't know how to test the ping or what Docsys 3.0 is or how to test ping? The reason I liked the idea of Stadia was because of how complicated PC gaming had become, but this is becoming just as complicated 😟 just wanna play games 😭

Interestingly when I speed tested on the Google Stadia site this morning it is now saying 92mbs. And I've noticed the issue occurs more in the evening. So, could suggest the issue is either with Google servers or my broadband provider perhaps at peak times?

Thanks again!


Common Google Stadia problems and how to fix them

Google Stadia was one of the first major game streaming services with a big company pushing it. Many had tried smaller-scale services in the past, but none could provide a stable, console-level experience that is needed for games to feel right. There was a lot of hope that Google of all companies would be able to overcome the huge technical and financial hurdles that this new and promising way to play games had. Now that it has been released to the public for quite a while, it is clear that there are still plenty of kinks to work out.

Game streaming is dependent on a lot of factors, most important being the strength and stability of your own internet connection, but there are specific problems with Google Stadia that you can solve. There are a handful of common problems users have with this service, and we have the solutions you need for how to fix them.

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Network, visual quality, and input lag issues

Google Stadia Destiny 2

Arguably the two most important aspects you need to enjoy a game are responsive controls and good visuals. Oh, and the game shouldn’t, you know, just stop all of a sudden due to network issues. Unfortunately, these are among the most common issues with Google Stadia. While each person’s individual setup will vary, there are a number of things you can do to at least get the best possible experience out of Stadia, if not eliminate the problems outright.

Both input lag, or the time it takes for the action you perform on the controller to display in the game, and the visual quality of the game are determined by the same things on Google Stadia. There are some factors you will not have any real control over, specifically how far away you are from the nearest Google server you’re connecting to, or the highest internet speeds available to you in your area, but there are some ways to make the best of whatever circumstances you’re working with.

No matter what, the best thing you can do for improving performance on Google Stadia is to use a wired connection. Even if your Wi-Fi speeds are top of the line, it is inherently less stable than a wired connection, and those dips in speed can force your game to lag and drop in quality. If you’re on a PC or laptop then you have the Ethernet ports there, and the Chromecast Ultra also has a wired port if you’re playing on a TV. Depending on how your home is set up, this can be more or less difficult, but if you want the strongest, most stable connection, there’s no alternative.

If getting a hard-wired connection just isn’t possible in your home, the next best thing you can do is play as close to your router as possible. The fewer obstructions between you and the internet signal, such as walls, furniture, and simple distance, the more reliable your connection will be.

While on the subject of routers, check and see if yours has a 5GHz band. Many Wi-Fi routers offer two types of signals: 2.4GHz and 5GHz. The 5GHz band has a shorter range but provides faster speeds than the 2.4GHz band. This band is also likely being used by fewer devices in your home, freeing up all the bandwidth to be used for gaming. If not, then disconnecting any other devices on your Wi-Fi will help, especially if they’re doing something intensive like downloading or streaming.

Aside from strengthening your internet connection, another way you might suffer extra input lag is through your TV. This only applies to when you’re using Stadia via the Chromecast Ultra, but it is worth looking at your specific TV’s settings to see if there’s a game mode. If there is, this mode is designed to reduce latency as much as possible when playing games.

There is one final way you can essentially guarantee to improve your performance on Google Stadia, but it comes at a cost. If you use the Stadia app, you can drop the visual quality of your stream down in a few ways. You’ll find the options in the app under Data Usage & Performance. By dropping it down to Balanced, or even Limited Data Usage if you don’t mind playing at 720p, you will free up that much more of your connection to improve the actual performance. If you happen to be a Stadia Pro member, turning off HDR alone can make a massive difference. This can be painful if you’re playing on a big TV but might be worth it on a smaller laptop or phone display.

Controller connectivity

Google Stadia Controller

The Stadia Controller is the recommended input device for Google Stadia, even on PCs where you might prefer to use a keyboard and mouse. Many do prefer the controller, especially for specific games, but this is another point where errors crop up. Whether it’s the official controller, or any other Bluetooth-enabled gamepad, that extra wireless signal can cause more delays or even full-on disconnects. Just like with your network, the best way you can eliminate this latency is to use a USB connection to directly plug your controller in.

Again, that may not always be a viable option. If not, and your controller is not performing reliably, you can first try to do a hardware reset of the controller. To do this, simply hold the Stadia button down for 10 seconds until the controller turns off, then press it once more to power it back on. It is also worth doing a factory reset by holding down the Google Assistant and Capture buttons for six seconds, or until you feel it vibrate.

You should also make sure your controller is connected to your Wi-Fi network. Since the inputs you’re using on the controller are being sent over the internet to the server, and not the device you’re actually seeing the game on, a stronger Wi-Fi connection will help reduce lag and disconnects. Use your Stadia app to set up your controller on your home network.

Chromecast, browser, or app issues

If your actual Chromecast device is the root cause of your issues, most of the previously mentioned advice still applies, but Google also lists out some helpful troubleshooting tips. Even if you’re not having trouble, you should absolutely make sure your Chromecast is not in an enclosed area. These things have become notorious for how much heat they generate, and if they don’t get enough ventilation they could damage themselves at best, or cause a fire at worst. Keep it cool, people.

Another thing to check is what type of HDMI port your Chromecast is plugged into. Google recommends a 2.0 port or greater, and while you’re stuck with whatever your TV has, some do have different ports. If you can swap it into a stronger one, that’s an easy upgrade.

On PC, you’re forced to use Stadia through a Google Chrome browser. If this is your browser of choice, odds are you have it set up with at least a few extensions that might drag down Stadia’s performance, especially ad-blockers. Rather than disabling everything every time you want to play a game, just pop open Chrome in Incognito Mode and see if that makes an impact. VPNs and firewalls are two other things that could throttle your performance on PC worth investigating.

As far as the app goes, there aren’t many options here for issues. You can obviously close and reopen the app, close any other apps running in the background, and restart your phone, but that’s essentially it.

Error messages

Error messages are never fun to see. They are often cryptic and unhelpful in actually describing the problem. While Stadia’s error messages aren’t great, they at least don’t just spit a string of numbers at you. However, even they do leave out some vital information. They all relate to your connection, so all above tips on strengthening your network apply to these errors.

If you get the “Please check your connection” message, it can mean one of two things depending on when you get it. If this message pops up before you even load into a game and start playing, it means that Stadia attempted to run the game but realized that your internet connection wasn’t strong enough to run it. If it happens while you’re playing, the game will stop because, for some reason, your connection quality lowered to the point where Stadia couldn’t continue running the game. If that happens, you have 10 minutes to strengthen your connection again to resume the game where you were.

More of a warning, a “The game may stop because your connection isn’t stable” error message will likely show up before the above message while you’re playing. This gives you a chance to see what might be causing your connection to falter and fix it before you’re stopped completely and that 10-minute timer starts. You can also take that time to get a little more info on your connection by pressing the Stadia button and selecting Connection.

The last message really needs no explanation. “No internet connection” means exactly what it says. Either your internet went down or your device disconnected. Reconnect and you should be good to go.

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AllStadia Cat 2s Do you have problems with Google Stadia?

Some people are experiencing Google Stadia problems, here is a list of the most common ones:

  • Distorted visuals
  • Unresponsive play
  • 4K issues
  • Configuration difficulties
  • Network problems
  • Gameplay issues

Luckily most of them have a solution.

Here’s how to troubleshoot most Stadia issues using the tools that Google and the community have created for this purpose. We’ll show you how…

AllStadia Cat 5 Troubleshooting Stadia Problems

Step 1. Using the official Google Stadia Troubleshooting Tool

First of all we’ll use the Google Stadia Troubleshooting tool that Google created to help you solve the most common problems with the Stadia service.

Click the image or the link below to open it in a new window…

Google Stadia problems troubleshooting tool

Step 2. Using the unofficial Stadia Help Center web-based guide

If you still experience issues after going through the official troubleshooting tool, we suggest trying the unofficial guide that the redditor Juanpiejd has created, with an impressive database of issues and their corresponding solutions. Here is the link to this extremely useful guide…

Google Stadia problems unofficial troubleshooting tool

Step 3. Contacting the Stadia Support Team

If you can not solve the problem after going through the official and unofficial troubleshooting tools, our recommendation is to directly contact the Google Stadia Support Team. Here is the link to

Contact Google Stadia Support Team

Google Stadia has a wonderful customer support team so we’re sure they will be able to guide you to a solution for your Stadia problems or offer some sort of compensation.

Google Stadia needs to strike now!!!

Google Stadia lagging, disconnecting, or not working? Here's how to fix it

The good news is that many of these issues can be fixed with a few simple steps. Is Google Stadia not working for you? Here’s how to make the most out of Google Stadia and troubleshoot common issues.

How to fix Google Stadia lag and input latency

Input latency and visual lag have a huge impact on your experience while gaming, and for cloud gaming to work it has to minimize the natural delay as much as possible. With servers tens or hundreds of miles away it might sound impossible, but it certainly is possible to get a near-console experience from Google Stadia.

We’re not going to get into specific numbers of ms delay, because how it feels will be different for each person. Near-instant input delay won’t make up for the fact that your brain takes more than 200ms to react to what it sees.

With that out of the way, here is a list of steps you can take to reduce lag and input latency while using Google Stadia.

Use a wired internet connection

Assuming your home internet connection is up to snuff (you can check it here), switching to a wired connection will instantly boost your speeds and improve your experience when using Google Stadia. Simply plug an ethernet cable into your PC, laptop, Chromebook, or Chromecast Ultra (the port is in the charger) and it should greatly reduce both visual and input latency.

Switch your TV to game mode

If you’re experiencing lag while playing on a Chromecast Ultra plugged into your TV, it’s possible that the issue lies in your TV settings. Most modern television sets have a setting for ultra-low latency that is specifically designed for games. Generally this comes at the cost of your TV’s built-in post processing in images, but it’s more than worth it to fix input latency while using Google Stadia.

Turn on your router’s Gaming Preferred setting

You can find this toggle in the Google Home app. Choose WiFi, then Settings, then toggle on Gaming Preferred. Note that this may have a detrimental effect on other devices on the network while you’re streaming games on Stadia.

Move closer to your router

If using a cable is out of the question, moving closer to your router can alleviate many issues related to spotty WiFi connectivity. This is true whether you’re using a Chromecast, computer, or smartphone. Large distances, walls, and other types of interference will reduce the reliability of your connection, so try to at least stay within line of sight of your router (but at least a few feet away).

Read also:The best VPN routers for gaming, business, and personal use

Use your router’s 5GHz band

Many modern routers have two available bands: 2.4GHz and 5GHz. Using the 5GHz band will provide a much faster connection over short distances (see above), and will improve your gaming experience.

For the slightly more technically capable, make sure traffic in ports 44700 – 44899 (TCP and UDP) aren’t blocked by your router, VPN, or firewall. Stadia uses these for game streaming, although the exact ports might change in the future.

Don’t use a mouse and keyboard

This one might sound like a personal preference, but Google Stadia is really designed to be used with a controller. Whether it’s the official Stadia controller or any other supported gamepad, games simply feel smoother. This is because mouse and keyboard controls are tighter and more accurate, so any added input latency feels jarring.

Bluetooth controllers are convenient, but there is an added level of latency when using them. For that reason, it’s best to use a USB connection if it’s available.

Reduce network strain

If you live in a house with many other people, it’s likely that your network isn’t running at optimal speeds. Streaming video or music, downloading files, or even just having many devices connected at the same time can put a strain on your connection and cause Google Stadia to lag or stutter.

Pause downloads or stop streaming content to free up bandwidth and you should see a significant boost in performance. If bandwidth is still a limiting factor, consider upping your speeds with a new broadband plan.

Use Incognito mode in Chrome

Stadia is only available on Google Chrome for users on PC. If you have many extensions installed, some of them might be unintentionally interfering with the service.

Read also:20 Chrome tips and tricks you should know about

This is most often the case with ad-blockers. Switch to Incognito mode for your next game session and see if it improves your situation. Once you’ve identified the offending extension, turn it off while using Stadia.

Adjust Stadia settings in the app

If all else fails, there is one final sure-fire way to improve latency in Google Stadia — reduce the quality of the stream. You can only do this via the Stadia app. Tap on the icon in the top right corner, then Data usage & performance. Here you can switch to Balanced or even Limited data usage if you’re ok with 720p gameplay.

Another option for Stadia Pro subscribers is to turn off HDR. This is in the same settings menu as above, under Display. Toggling it off can improve latency with a minor cost to visual quality. Regardless of the options you choose, you will need to restart any games you’re currently playing for the changes to take effect.

Google Stadia not working? How to fix Google Stadia disconnects

If you’re a Stadia Founder’s Edition or Premiere Edition buyer, odds are you’ve experienced at least one Google Stadia disconnect in the past few months. This could mean having a game session abruptly end or. even worse, the game keeps playing but your Stadia controller disconnects as your character gets mauled by enemies.

Read also:Google Stadia games: Here’s the full list

In most situations, this is due to your internet connection. Any of the connection fixes in the previous section above apply, but you’ll get the best results by simply connecting an ethernet cable or freeing up bandwidth on your network. If your network is regularly unreliable, it’s possible that Stadia isn’t a good solution for you.

There are, however, a few more things you can try when Google Stadia games or the controller are disconnecting, which we’ve listed below.

Disconnect extra Chromecasts from your network

If your home has two or three different Chromecast Ultras connected to the same network, it may cause problems with Google Stadia. Try disconnecting the Chromecasts you’re not actively using and it may fix the problem.

Factory reset your Stadia controller

To factory reset your Stadia controller, just hold down the Google Assistant and Capture buttons (the two closest to the middle) simultaneously for six seconds. The controller will vibrate once, meaning that it’s ready to restart the setup process.

Contact Google Stadia for support

If you’re experiencing frequent Stadia controller disconnects and nothing fixes the problem, it’s possible that your controller is defective. Contact the official Google Stadia support staff for more details on getting a replacement.

That’s all for our look at Google Stadia problems and our troubleshooting guide! We’ll be sure to keep this page updated with the latest fixes for Stadia lag, input latency, and disconnects in the coming months.

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