About the Company
At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through , the digital transformation will revolutionize the digital space and you can build a career that will propel your future.
About the Team
The AT&T Customer Connect Centers team focuses on the design, build, and delivery of the Salesforce & dependent capabilities required to evolve our Employee tools experience. Members of our team work on creating frictionless experiences utilizing the Salesforce Service Cloud capabilities. Teams focus on aligning customer and agent experience while evolving the business mindset in the way we support our customers and employees.
About the Job
Experienced Senior Product Manager with an extensive background in delivering scalable and robust enterprise projects for Digital and Salesforce Enterprise team. You will be a key contributor on the Enterprise Integration team delivering on mission-critical systems integrations and business processes. The successful candidate must possess strong analytical, communication, leadership, and technical skills in Salesforce technology specifically in System Integrations and APIs.
This person will focus on the planning and delivery of key Salesforce capabilities across business functions. Candidate should be able to quickly learn the business and platform and be able to deliver the projects quickly. Our ideal candidate must possess the product management and Salesforce technical skills/experience, enjoy working in a dynamic, fast paced, and high growth environment.
Responsibilities and Day-to-Day View
• Engage with the business team and stakeholder at different levels to understand business needs, analyze, document, evaluate and prioritize the requirements, and make recommendations on the solution and implementation. Deliver the product that meets business requirements, reliability, scalability, and performance goals
• This role will drive alignment to the company’s cross-channel vision and strategy, supporting Channel KPIs and delivering the highest value capabilities.
• Work with Agile team and create the strategy roadmap, develop minimal viable product and feature solutions that drive a highly effective and efficient project development and delivery scrum team.
• Monitors product for all defined KPIs to ensure best-in-class customer experience
• Drive, develop and maintain numerous project deliverables that support the program, including functional and non-functional specifications
• Acts as a product evangelist to build awareness and understanding across teams and organization
• Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
• Provide functional leadership during technology enhancements upgrades/implementations and work successfully as a liaison with various internal business/technical partners.
• Partner with the support organization to provide training, support and technical assistance to operation team and end users.
• Participate in an Agile scrum team, write/enhance/research features and be responsible as business lead and central subject matter expert.
• Lead, guide, and support team members, and help streamline work processes to improve efficiency and consistency.
• 5+ years of product management experience with proven track record of managing all aspects of a successful product throughout its lifecycle
• Experience within high tech, software and/or wireless/telecom industry highly desired
• Solid technical background with understanding and/or experience in software development, web technologies and customer communications
• Experience in product roadmap assessment and planning.
• Experience in driving and gathering business requirements, assessments, solutioning, especially in the areas of data analysis, data extraction/delivery, source/target transformation/mappings.
• Experience in business process analysis, data modeling and ability to proactively identify, manage, and correct data quality issues.
• Experience working within scaled agile development team
• Experience with MuleSoft and Salesforce technologies
• Experience and knowledge of APIs, Web Services, SOA, ESB, ETL concepts and tools.
• Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
• Master’s Degree in Marketing, Computer Science, Information Systems, or related field
• Experience in a retail, Call Centers, or consumer organization
• Salesforce certifications
• Experience with Salesforce - Core Platform – Sales & Service, Marketing Cloud
AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!
Job ID Date posted 10/15/
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Senior Solution Architect - Enterprise Pre-Sales (Remote - Greater St. Louis Area)
Remote – Greater St. Louis Area
Our field sales professionals rely on technical support during the sales process – and our Systems Engineering team always steps up to the mark. We lead the development and implementation of sophisticated and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations, to developing detailed installation or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need.
Join us as a Senior Solution Architect on our Sales Engineering team to do the best work of your career and make a profound social impact.
What you’ll achieve
You will provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers using the full range of company products and services.
Build and lead relationships for complex customer accounts
Conduct customer needs analysis to understand requirements and project scope
Prepare detailed product specifications to enable the sale of our high-end products and solutions
Deliver high impact presentations at customer facilities
Verify operability of sophisticated product and service configuration within the customer’s environment
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Typically requires 12+ years Pre-sales, enterprise architecture or related experience including previous hands-on experience in a data center environment.
Expertise in multiple enterprise/data center technologies that may include but not limited to Compute, Networking, Storage, Virtualization, CI/HCI, DevOps and Cloud Operating/Consumption Models.
Working knowledge of Storage Analysis and Monitoring Tools.
Competitive understanding of the different storage vendors offerings from HDS, IBM, Oracle, NetApp, etc.
Excellent presentation skills in front of all levels of the IT Organization.
Understanding of VMware, Multi-cloud, Security and Application development
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than , people, located in over locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by here.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.
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